After you receive the kit, you have fourteen days to prepare and mail in your device. If you purchased an iPhone and added the trade-in option, you might receive the kit together with your new iPhone. The kit will be mailed to the address you provide once your product has been delivered or picked up. After we receive your trade, we'll inspect the item and determine if it is in good condition. If your device does NOT match the description, you'll be emailed with next steps. If you paid in full but the value of the device was less than the cost of your iPhone, you'll be emailed an Apple Gift Card with the balance.
Orders placed through Apple.com will only be shipped to the country or regions where you purchased them. Find the store online closest to where you need your products.
** Trade in values can vary depending on year, condition and configuration of eligible trade-in devices. All devices are not eligible for credit. To be eligible to trade-in for credit, or for an Apple Gift Card you must be at minimum 18 years. Trade-in values can be applied towards qualifying new devices or added to Apple Gift Cards. Actual value will be determined on the receipt of a qualifying item that matches the description at the time estimate was made. The full cost of the new device purchased may be subject to sales tax. In-store trade in requires a valid photo identification (local law may require the saving of this information). You may not find the offer in all stores. The terms of online and in-store trade in may vary. You may need to meet additional requirements at some stores. Apple or its trade partners reserve right to refuse any trade-in transaction or limit the amount of it for any reason. Apple's trade partner has more details about trade-in and the recycling of eligible devices. You may have to comply with certain restrictions.